Assessor Resource
BSBCCO607A
Manage customer contact centre staffing
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies in a business environment where a manager has overall responsibility for the recruitment, induction, retention and training, and regulatory and legislative compliance of staff.
Competence in this unit requires people management skills, and knowledge of recruitment, remuneration, incentive and compliance issues. This unit is very broad; it requires broad management skills and knowledge.
This role is undertaken by those with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to maintain stable and productive staffing levels in a business unit within an organisation.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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